Last updated: 5 April 2026
This Privacy Policy explains how Lunoware (CVR no. 36674687), trading as Quiet Copenhagen ("we", "us", "our") collects, uses, and protects your personal data when you visit quietcph.com or make a purchase from us. We operate under Danish and EU law, including the General Data Protection Regulation (GDPR).
1. Who We Are
Data controller: Lunoware (CVR no. 36674687), trading as Quiet Copenhagen
Website: quietcph.com
Contact: hello@quietcph.com
Registered in Denmark under CVR (Lunoware).
2. What Data We Collect
We collect the following categories of personal data:
• Identity data: name, email address
• Contact data: shipping address, phone number
• Transaction data: order history, payment method (we do not store card details — payments are processed by Shopify Payments / Stripe)
• Technical data: IP address, browser type, device type, cookie identifiers
• Usage data: pages visited, time on site, referral source
• Marketing data: email preferences, ad interaction data (via Meta Pixel and Google Analytics)
3. How We Collect Your Data
• Directly from you: when you place an order, contact us, or sign up for emails
• Automatically: via cookies and tracking technologies when you browse our site
• From third parties: Meta (Facebook/Instagram) and Google, via their advertising and analytics platforms
4. How We Use Your Data
We use your personal data for the following purposes and legal bases:
Order fulfilment (legal basis: contract)
• Processing and delivering your order
• Sending order confirmations and shipping notifications
Legal obligations (legal basis: legal obligation)
• Retaining transaction records for accounting and tax purposes
Marketing (legal basis: legitimate interest or consent)
• Sending promotional emails, where you have opted in
• Serving personalised ads on Meta and Google platforms
• Analysing site traffic and ad performance
5. Cookies & Tracking
We use the following cookies and tracking tools:
• Shopify Analytics: essential for store functionality and basic traffic reporting
• Meta Pixel: tracks visits and conversions to serve relevant ads on Facebook and Instagram. Data is shared with Meta Platforms Ireland Ltd.
• Google Analytics (GA4): tracks site usage and traffic patterns. Data is processed by Google Ireland Ltd. and may be transferred outside the EEA under Standard Contractual Clauses.
You can manage your cookie preferences via the cookie banner on our site. You may also opt out of Meta ad tracking at facebook.com/adpreferences and Google Analytics via the Google Analytics Opt-out Browser Add-on.
6. Data Sharing
We share your data only where necessary:
• Shopify Inc. (USA): our e-commerce platform, acting as a data processor under a Data Processing Agreement. Transfers are covered by Standard Contractual Clauses.
• Shipping carriers (e.g. PostNord, GLS): name and address for delivery
• Meta Platforms Ireland Ltd.: ad performance data via Meta Pixel
• Google Ireland Ltd.: analytics data via Google Analytics
We do not sell your personal data.
7. Data Retention
• Order and transaction data: 5 years (required by Danish bookkeeping law)
• Email marketing data: until you unsubscribe
• Analytics and cookie data: as defined by each platform (typically 2 years for GA4)
8. Your Rights
Under GDPR, you have the right to:
• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ('right to be forgotten')
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at hello@quietcph.com. You also have the right to lodge a complaint with the Danish Data Protection Authority (Datatilsynet): datatilsynet.dk.
9. Security
We take reasonable technical and organisational measures to protect your data. Our store is hosted on Shopify, which is PCI-DSS compliant. All data is transmitted over HTTPS.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available at quietcph.com/privacy-policy. Significant changes will be communicated by email where appropriate.
11. Contact
For any questions or requests relating to this policy, contact us at: hello@quietcph.com